Refund policy

Returning items
Unfortunately, we do not offer returns.

If your product is faulty, missing elements or has been damaged we will ship a replacement.

Refunds
We can provide you with a full refund if your product has not yet been dispatched. 

Once the order has been dispatched, we can no longer provide refunds or cancellations.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@theclayco.com.au